Our client is a world leader in the design, provision and manufacture of innovative aeronautic products and services destined for the regional and commercial aircraft markets.
The company has a global presence and is renowned for the quality of its products and its constant devotion to developing aircraft on the cutting edge of technology. Today, its active fleet includes several thousand aircraft and thus requires a first-rate post-sales support infrastructure. Over the years, the expansion of the distribution centre network across the world was conducted in a decentralized manner, a method no longer valid to meet today’s challenges.
In the framework of a project centring on the continuous improvement of our client’s logistics operations, GCL Group was involved in a strategic analysis of the distribution network in place to serve existing and future clients. GCL Group carried out a strategic study targeting a complete reconfiguration of the spare parts distribution network across the world. From the customer service process to the review of business partnerships, the project team strategically revised its methods and practices in order to improve the availability of its spare parts and consequently better its customer service performance. To do this, we evaluated service levels and delivery times, performed analysis of activity-based costing (ABC Costing), and completely modelled the spare parts distribution network backed by an analysis of client segmentation. We used simulation tools to support our recommendations. Finally, our recommendations led to the outsourcing of operations and the strategic deployment of inventory in the service centres in order to optimize global coverage and amortize the company’s assets.